Knowledgebase | Last updated: April 13, 2024 @ 10:46 am | [views]

Bella is not responsive?

When you encounter any issues or glitches on our website, it is often due to the fact that your browser’s cache has not been cleared following a recent update to our system. The cache is a component that temporarily stores web pages to reduce bandwidth and improve performance. When you visit a website, the cache remembers certain information, like images or data, so that it does not need to be reloaded every time you visit that page.

However, when our system undergoes an update, the information stored in your cache may no longer be relevant or accurate. This can cause discrepancies and problems when you try to access our website or use certain features.

To resolve this issue, you need to clear your cache completely. This will remove the old data and allow your browser to retrieve the most recent and accurate information from our website. Here’s how you can do it:

1. Open your browser (Chrome, Firefox, Safari, etc.)
2. Go to your browser’s settings or preferences
3. Look for the option that allows you to clear browsing data or cache
4. Make sure you select “all time” or “everything” to completely clear your cache
5. Confirm that you want to clear your cache

After clearing your cache, please log back into your account and try again. This should resolve any issues caused by outdated information stored in your cache.

However, if you continue to experience problems after clearing your cache, it’s possible that there’s an issue with your membership. In that case, please don’t hesitate to contact us. Our customer support team will be more than happy to assist you and resolve any issues you may be facing. We appreciate your patience and understanding and we’re here to help in any way we can.

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