If you’ve returned to find that your previous conversations with Bella seem to have vanished, you’re not alone. This can understandably feel frustrating—especially when you’re working on something meaningful and expect continuity.

Important: Chat History Is Only Available to Paid Members #

To maintain a fast and secure experience for all users, Bella’s chat history is only saved for active Personal or Pro members. If you’re on a free plan, previous conversations will not be stored between sessions.

If you are a paid member and still don’t see your history, read on:

What Might Be Happening? #

In rare cases, your saved data may appear to be missing due to a local issue, such as:

• Browser cache errors or outdated page content
• Session timeout or login token expiring
• Temporary sync issues between your device and our servers

Fortunately, the data is usually not lost—just not displaying correctly.

What You Can Try #

• Perform a hard refresh on the page (Cmd+R on Mac / Ctrl+Shift+R on Windows)
• Log out and log back into your HumanDesign.ai account
• If the chat still doesn’t load, submit a support ticket so we can help

✅ If you’re an active subscriber, your data should still be there.

We’re On It #

We’re passing reports like this to our development team to review and resolve. Your experience matters, and we’re committed to preserving continuity—especially for those actively building with Bella.

Final Thought #

Thank you for your patience and for raising this. If you’re a paid user, rest assured that chat history is part of your plan, and we’ll make sure it’s working as intended. If you’re on a free plan and want to keep your conversations, consider upgrading to maintain full access and support.