We are currently experiencing a temporary issue where users trying to add a new chart in a different language may encounter an infinite loop. In some cases, this can cause the browser to crash. Our developers are actively working on a fix as of 30th January 2025.

Temporary Workaround #

While we resolve the issue, you can follow these steps to successfully add a new chart:

1. Clear your browser history completely. This helps reset any cached data that might be contributing to the loop.
2. Log back into your account. Ensure you start with a fresh session.
3. Change the app language back to English. On the desktop version, you can find the language selection dropdown in the top-right corner of the screen.
4. Add your chart again. Once the language is set to English, try adding your chart. It should now work as expected.

When Will This Be Fixed? #

We understand this can be frustrating, and our team is prioritizing this fix to ensure a smooth experience for all users. For the latest updates on the progress of this issue, please visit our Roadmap.

Need Help? #

If you are still experiencing issues after following the workaround, please contact our support team at [email protected]. Thank you for your patience as we work to resolve this.

Conclusion #

Until the fix is implemented, switching to English when adding a new chart is the best way to avoid the infinite loop. We appreciate your understanding and will update you as soon as the issue is resolved.