While rare, double billing can sometimes occur due to technical issues. If you believe you’ve been charged twice for your subscription, follow these steps to resolve the issue:

Step 1: Verify Your Charges #

1. Check your bank statement or payment method to confirm the duplicate charge.
2. Ensure that the charges are both for HumanDesign.ai and not for other services.

Step 2: Contact Our Support Team #

If you’ve confirmed a duplicate charge, reach out to us so we can assist you:

1. Send an email to [email protected].
2. Use the email address associated with your HumanDesign.ai account if possible.
3. Include the following details in your email for faster resolution:
   • Your full name and registered email address
   • The date and amount of the duplicate charge
   • Any relevant transaction IDs or receipts

Step 3: Wait for Resolution #

Our support team will investigate and resolve the issue as quickly as possible. Refunds for duplicate charges typically take 5-7 business days to process, depending on your payment provider.

Need Further Assistance? #

If you have additional questions or concerns, feel free to reach out to us anytime. We’re here to help ensure your experience with HumanDesign.ai is seamless and enjoyable!