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Getting Started

7
  • How to access the chatbot?
  • A basic introduction to Bella (the chatbot)
  • What kind of questions can I ask Bella, the chatbot?
  • Understanding the quota system and free question limit
  • How to upgrade your account
  • How accurate is the chatbot?
  • How to suggest a new feature..

Payments & Refunds

7
  • Where can I find an invoice for my membership?
  • Can I have a free trial?
  • How to upgrade your account
  • How does the referral system work?
  • What’s your refund policy?
  • What to do if you have been double billed?
  • How to get into contact with support?

Troubleshooting

18
  • My chat history seems to have disappeared!
  • How to reset the application
  • How to block unwanted messages
  • Azure Error – Invalid Value for ‘Content’
  • How to edit the time of a chart
  • I do not know what time I was born
  • Bella is not responsive?
  • Infinite loop when trying to add a chart..
  • Dealing with UTC/DST chart issues and adjustments
  • My chart is wrong..
  • How to get into contact with support?
  • My birth details are wrong?
  • Bella gave me the wrong information?
  • Some features are missing in the mobile version
  • Bella does not seem to recognize my charts..
  • What to do if you have been double billed?
  • I can not find my city in the birth location search..
  • I am having trouble logging into my account

Using Bella

16
  • How to edit the time of a chart
  • How to delete a chart
  • How to change the privacy status of a chart
  • How to give Bella context in 3rd Person charts
  • How to change the name of a chart
  • What kind of questions can I ask Bella, the chatbot?
  • How to use the clickable chart feature
  • How to access daily transits?
  • How to access Bella from our iOS/Android app
  • A basic introduction to Bella (the chatbot)
  • Understanding Bellas Memory
  • How To Manage Your Conversation History
  • Export your conversation with Bella
  • Customize Your Chatbot Experience with the “Settings” Tab
  • How to explore relationship/compatibility dynamics with Bella?
  • How accurate is the chatbot?

Account Management

8
  • How to delete my account?
  • How to download a copy of my personal details?
  • Where can I find an invoice for my membership?
  • How to logout of my account?
  • How To Manage Your Conversation History
  • How to get into contact with support?
  • I am having trouble logging into my account
  • How to cancel my membership?

Affiliate System

5
  • How to succeed as a HumanDesign.ai affiliate
  • How can we earn recurring income with the referral program?
  • How does the referral system work?
  • How does the multi-level affiliate system work?
  • How to request your affiliate payment

Business Advice

15
  • Do I need to be a Human Design Expert to have a Professional Profile?
  • How to offer Human Design workshops, classes and corporate offerings
  • How to Network and Collaborate with Other Practitioners
  • Creating Passive Income Through Human Design
  • The Power of Storytelling in Selling Human Design Services
  • Scaling Your Human Design Business
  • Turning Free Readings into Paid Services
  • Using Testimonials and Case Studies to Build Credibility
  • Building Your Brand as a Human Design Expert
  • Should You teach Human Design?
  • Pricing Your Human Design Services
  • Leveraging Social Media to Attract Human Design Clients
  • How to Build a Successful Human Design Coaching Business
  • Make money offering Human Design readings
  • How to find Human Design clients offline

Learn About HDAI

6
  • HumanDesign.ai vs ChatGPT (And other AI tools)
  • What data/information is used to train Bella?
  • What are the future plans for HumanDesign.ai?
  • Whats the story behind HumanDesign.ai?
  • Is my data safe with HumanDesign.ai?
  • How is HumanDesign.ai funded?

Professional Features

4
  • Understanding Human Design Report Credits
  • How to generate Human Design reports
  • How to Use the Content Generator
  • How to Add a Brand Voice

Pre-sales Questions

1
  • Do I need to be a Human Design Expert to have a Professional Profile?

Karma System

1
  • How the Karma system works

Messaging System

2
  • How to block unwanted messages
  • How to control who can message you?

API

5
  • How to Get a Human Design API Key
  • Human Design API Overview
  • Search City Locations — Timezone & Geo Matching
  • Get Composite Relationship Chart — Compare Two People
  • Get Human Design Chart — Endpoint Guide
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How to get into contact with support?

1 min read

 

If you need assistance with your account, features, or any other queries, our support team is here to help. However, most questions can be answered but clicking on the “Help” icon in the top right corner of your screen (on desktop) and bottom right (in mobile). Or you can simply ask Bella any kind of question about the platform.

We even have a comprehensive documentation sections with over 60 articles on how to use the platform. Most issues with the platform can be resolved in particular by going to the troubleshooting section.

However, if there’s something we’ve missed and you still need help, we’ll be very happy to hear from you and help however we can.

You can reach us in two ways:

Option 1: Send an Email #

  1. Use your registered email address to send a message to [email protected].
  2. Include a detailed description of your issue or question to help us assist you better.

Option 2: Submit a Ticket #

  1. Go to the Support section on our website.
  2. Fill out the ticket form with your query or issue details.
  3. Submit the ticket, and our team will get back to you.

Submit a new ticket

Response Time #

We aim to respond to all queries within 24-72 hours. Please ensure you provide as much information as possible to help us resolve your issue quickly.

Thank you for your patience and understanding. Our team is here to ensure you have the best experience with HumanDesign.ai!

Updated on February 6, 2025
How To Manage Your Conversation HistoryI am having trouble logging into my account

2 responses to “How to get into contact with support?”

  1. Brian H. says:
    January 26, 2025 at 9:08 am

    My name is. Brian Keith Hill and my birthday, Day and date was not entered correctly. please correct the entry of my BD it is a Sunday July 13th 1958 @ 5:40 PM

    https://app.humandesign.ai/?post_type=chart&p=553305

    Log in to Reply
  2. Kyle H. says:
    January 28, 2025 at 11:51 am

    Hey Brian, I’ve sent you an email to explain this to you. It’s an issue we’re aware of for a very specific timezone/birth year combo. We’re working on it as we speak, but in this case please use a city in the correct timezone as I suggested in my email.

    Log in to Reply

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